Important COSTCO Policy Updates Due to COVID

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It is important to note some of the recent policy changes that went into effect on May 4. Please read through all items below, especially the meat limitations per customer and mask requirements.

Updated Guest Shopping Policy

Costco has temporarily updated our shopping policy. This change is for your safety and the safety of our employees and other members, and to further assist with our social distancing efforts. Thank you for your cooperation and understanding.

Product Limitations

Costco has implemented limits on certain items to help ensure more members are able to purchase merchandise they want and need. Our buyers and suppliers are working hard to provide essential, high demand merchandise as well as everyday favorites.

  • Fresh meat purchases are temporarily limited to a total of 3 items per member among the beef, pork and poultry products. [THIS INCLUDES ALL KOSHER MEAT AS WELL]
  • U.S. Costco warehouses will allow no more than two people to enter the warehouse with each membership card.
    Exceptions:
    • Kentucky and Puerto Rico warehouses will allow no more than one person to enter per membership card.

Hours of Operation

    • U.S. Costco warehouses: Effective Monday, May 4, most U.S. Costco locations and Costco gas stations will return to regular operating hours. For specific hours, find a Costco warehouse near you.

Special Operating Hours for Members Ages 60 or Older

Effective Monday, May 4, Costco warehouses will open from 9 a.m. to 10 a.m., Monday through Friday for members ages 60 and older, and people with disabilities. Only members who meet this criteria will be able to shop during these hours. Guests will not be admitted. The pharmacy will be open, but the Costco Food Court will be closed during these hours. Find a Costco warehouse near you.

Exceptions:

  • Massachusetts: Senior Shopping Hours are 8:30 – 9:30 a.m., daily
  • Oregon: Senior Shopping Hours are 8:30 to 9:30 a.m., Monday through Friday.
  • Brooklyn, NY: Senior Shopping Hours are 8 to 9 a.m., Monday through Friday.
  • Westbury, NY: Senior Shopping Hours are 7 to 9 a.m., Monday through Friday.

Priority Access for Healthcare Workers and First Responders

Costco is temporarily allowing priority access to our warehouses during all open hours for Costco members who are healthcare workers and first responders such as police officers, EMTs and firefighters. Healthcare workers (which includes pharmacists and all hospital employees with a hospital ID) and first responders who present a Costco membership card and official identification of their role, will be allowed to move to the front of any line to enter the warehouse. Only members who meet this criteria will be allowed priority access.

Face Covering Requirements

To protect our members and employees, effective May 4, all Costco members and guests must wear a face covering that covers their mouth and nose at all times while at Costco. This requirement does not apply to children under the age of 2 or to individuals who are unable to wear a face covering due to a medical condition.

The use of a face covering should not be seen as a substitute for social distancing. Please continue to observe rules regarding appropriate distancing while on Costco premises. Thank you for your understanding and cooperation.

Reusable Shopping Bags

Unless prohibited by local mandates, Costco is allowing members to use their own reusable shopping bags as long as they pack the bags themselves.

Return Restrictions

Costco is not accepting returns on specific items, including:

  • Toilet paper
  • Bottled water
  • Sanitizing wipes
  • Paper towels
  • Rice
  • Disinfecting spray


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