Storm Update: Power Restoration Underway
Tropical Storm Isaias was one of the strongest storms to reach our area in years, causing extensive damage and power outages. The storm has also affected communications systems, creating challenges in getting information to you. We know this has also affected your ability to reach us and we thank you for your patience.
As we continue to work through these issues with Verizon and other partners, rest assured that more than 2,000 personnel, including crews brought in from off-island, are actively working on electric system repairs to restore power as quickly as possible. This work will continue non-stop, around the clock.
Power Restoration
We have already restored power for thousands of customers, but as is typical following a tropical storm, some outages will last beyond 24 hours. Crews will continue working in 16-hour shifts until power is back on for every customer.
The first priority in power restoration is critical facilities, followed by outages that affect the largest numbers of customers and then outages affecting small numbers or individual customers.
Once crews have assessed damage, you may receive an Estimated Time of Restoration (ETR). This is when we expect your power will be on, but it is an estimate and could change.
Stay Safe
- Treat any downed wire as if it is “live.” Stay at least 30 feet away and immediately call 911.
- Do not drive over a downed wire and be particularly careful near water as electric current passes easily through it.
- Storm debris can potentially hide downed wires.
- Please remain indoors if crews are working nearby. If you must speak with them, please practice social distancing of at least six feet.
- Never run any gasoline-powered generator in an enclosed space, such as a garage, or near windows and vents.
