PSEG Long Island is expanding its claims policy due to the COVID-19 pandemic so that customers whose service was interrupted by Tropical Storm Isaias for at least 72 hours can be reimbursed for spoiled food, medication or perishable commercial supplies. The tropical storm knocked out power for more than 420,000 customers across Long Island and the Rockaways, making it the most destructive storm PSEG Long Island has faced.
“We recognize that losing power in August, together with the challenges of the COVID-19 pandemic, was a hardship for many of our customers,” PSEG Long Island President and COO Daniel Eichhorn said. “Given the unique combination of circumstances, we believe the right thing to do is to expand our claims process to ease the burden for those customers who endured extended outages because of Tropical Storm Isaias.”
PSEG Long Island will reimburse residential customers up to $250 for food spoilage and commercial customers up to $5,000 if their service was interrupted for 72 hours or more because of Tropical Storm Isaias.
Food spoilage claims of $150 or less must include an itemized list. Food spoilage over $150 must include an itemized list and proof of loss (for example: cash register tapes, store or credit card receipts, canceled checks or photographs of spoiled items).
Separately, customers will be reimbursed for losses, of up to a maximum of $300, for prescription medications that spoiled due to lack of refrigeration. Customers must provide an itemized list of the medications and proof of loss (for example: pharmacy prescription label or pharmacy receipt identifying the medicine).
Commercial customers applying for reimbursement must supply an itemized list of spoiled food and proofs of loss (invoices, inventory lists, bank statements).
The reimbursement claims cannot be processed over the phone.
Please note reimbursement is limited to spoiled food and medicines ONLY.
Requests for reimbursement must be submitted on or before September 16, 2020.
To qualify for the reimbursement, the following conditions apply:
Must be a PSE&G or PSEG Long Island customer of record as of 8/4/2020
Outage must have lasted longer than 72 hours anytime during the time period of 8/4/2020 and 8/12/2020
Outage must have been caused by Tropical Storm Isaias.
Medications must have been prescribed and in the name of the customer of record or member of household.
If you are reporting a claim for other types of damages such as property damage or business loss, etc., please note PSEG and PSEG Long Island are not responsible for these type of damages caused by weather related conditions.
How to File a Claim
If your damages or losses have occurred as a result of other reasons, you must complete a claim form and return it along with your proofs of loss (i.e. invoices, repair bills, estimates).
Download Claim Form HERE
The completed claim form and proofs of loss can be submitted via:
email: [email protected]
Fax: 1-516-949-8461
Mail: PSEG Long Island LLC, Claims Department, 175 E. Old Country Road, Room 1-01, Hicksville, NY 11801
